Our Reviews

Jeff,Tim and Nick were a pleasure to work with.

No surprises...thank you..

My experience is always a friendly and courtesy.

Quick and efficient

fast customer service, had service done on my vehicle , in and out in a short period of time.

Been coming here for 30 years, always satisfied

Good Service

I had a plus one experience with your dealership from the sales men finding exactly what vehicle I wanted all the way up to having the pleasure of meeting the owner who was a very genuine man dealership really makes you feel at Home

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great customer service

Very friendly sales people

quick and smooth experience.

i informed the service person why I was bringing in my vehicle in for. They wrote up my workorder, took my vehicle, asked if I needed a shuttle/rental car. I was informed about the servicing, parts needed as the day went along. Called me when my vehicle was ready. Always a pleasure to bring my vehicle here. Never sell you you something you don't want to need, no pressure

Very pleasant visit, my advisor Samuel as always is top notch! Thank you!

Work was completed in a timely manner.

Excellent service on time and thorough!

Excellent service as always.

great job as always.

When scheduling my appointment it showed availability for 830 then received a confirmation from the dealership. I get a call that they needed to move my appointment which they automatically do without consent. This has happened multiple times before including time that do not fit my schedule. Next, My husband took my car to be serviced. I requested new wiper blades. When scheduling my service the price showed $30. I figured there would be a charge for installation but, They ended up charging over $90 for wipers and installment. I wasn’t very happy that they didn’t notify my husband of the price.

We have been using Wallingford Buick GMC since 1994. They always do an excellent job

Great ser

Everyone are nice and worked hard to get me what I need it

Great Ser

Courteous and efficient

Shop was great. Was able to get in and out quickly

Our salesperson Mitch Baker was very responsive and attentive, and we were very satisfied with the service we received. He kept us fully informed from the time we ordered the vehicle through delivery. We would highly recommend them to others !

highly communicative and professional.

Service completed as scheduled however no protection was applied to keep inside of vehicle clean.

Very easy and comfortable process

never a bad experience

Quick and easy. Super friendly staff

Always a great experience

Chris was attentive and polite.Goodman!

Car ready on time as promised

I have no problem to have my car services at Buick GMC dealer in Wallingford ct

Great communication

Easy process

Frank was the best salesman I've ever worked with. very upfront, honest, no nonsense. Got me a wayyyyyy better deal than Watertown gmc

Sam took good care of me as usual.

Made it quick and easy to buy a car!

I started going to this dealership for maintenance when I became a single mom. My kids are very active in sports and I am constantly driving them to tournaments. In addition to that, I have to drive myself to my cancer treatments. It’s very important that my car always works and is safe for me and my kids. Chris and Sam have always been so nice, professional and accommodating to ensure my vehicle is in its best shape. I know nothing about cars so I truly appreciate their patience in explaining what needs to be done. I keep going back because they are so nice and I never feel like they are trying to sell me on services I don’t actually need. Having to be a single parent dealing with cancer is hard enough. It’s nice to know I have good people looking out for me so I can make sure my kids and I get where we need to go.

Waiting room full fruit flys around the garbage cans

excellent, quick

Good people Good service Good coffee

Easy to schedule service and as always Sam at the customer service desk was polite and helpful

in and out quickly.

great job as always. Thanks Sam.

Missed my oil change

Service was completed as promised and vehicle ready on time.

Fast and friendly service people

Everyone is friendly. Service area is clean. Waiting time was good. My service advisor Chris is great!

Chris was very help and informative and had my truck back to me in the time I requested.

I really like talking my car to Wallingford Buick because of the service, Chris is always thorough. Also he keeps me up to date

Took me on time while i waited for my car. On completion of my service appt. the service rep. went over with me the maintenance that was preformed.

Timely, cooperative, on schedule, EXCELLENT

The best

The service was great, the employees were nice and always done a good job on my vehicle

Very disappointed. I had my front driver side TPI sensor replaced and the tire was balanced and installed. I just had more sensors go off and I was looking at the front tire they replaced and the paint is scraped off my black rim to bare metal. My rim is ruined. DISGUSTED TO SAY THE LEAST

never a bad experience, everyone is friendly and polite.Im kept updated on their progress with my vehicle

Fast service

Waited 1.5 hrs for oil chng. Service rec paperwork based on mileage and not clear if really needed. All service quotes SO $$! Last visit quoted well over $100 for low beam headlight. I bought for $20 & installed myself!

Sam as usual took good care of me

Very convenient to drop off the night before and pickup at 5pm

Service was efficient and prompt!

I bought my truck in for it's 15,000 miles service. From the time I gave the keys to the service person the experience was great I was told where to go and what to expect.

Pleasent service personnel, works was completed on time.

Service was excellent. Professional and friendly employees. I was well informed and updated while the service was being completed. Thank you.

Always appreciate the honesty and how amazing I’m treated there.

Took my truck in for a repair for the transmission shift control. Was told the part was back ordered and there is no idea how long would it take to get the part. Within a couple of days they told me they had the part and it would be fixed the next day and it was. I went from extremely disappointed at GMC to extremely satisfied with Wallingford Buick GMC

Fast and friendly service!

Awesome. The service was excellent.

Great!

Quick to get a service appointment. Nice to see they have a link to the parts you need l. Fast response when I called. Great dealership to buy a truck and have it serviced.

I had a chance to have a morning cup of coffee watch morning news go through my emails. Reply to messages, but I didn’t get all finished. My service was fast and accurate and I appreciate that

Chynna was an amazing sales woman. She was beyond kind, polite and was very attentive to my requests in what I wanted in a new truck. Not only did she take the time to talk through all the options but also went above and beyond. She was able to still keep our communication open even after the first visit to the dealership. Thank you GMC Wallingford and even more, Thank You Chynna!

good visit as usual

Very good very professional

They were professional as always.

Every single time I make an appointment for an oil change, I schedule it off the your website for a day and time that works for me. And EVERY SINGLE TIME I am called and told that the date and time I picked, “wasn’t actually available”. Completely unprofessional that this happens every single time. Because of this and many other reasons that started with the employee that sold me this car I am going to be trading this car in anywhere else but with you. Sam is amazing, always very polite and has a smile on his face. This is completely because of management being unprofessional.

Everyone was very nice and helpful

Polite, professional staff. Very knowledgeable

Everything went smoothly, Thank you

Very Good service in and out

I had a great experience at Wallingford GMC. Frank is great, very knowledgeable, he walked me through all the functions of my Terrain. Nick in finance also easy to work with and very pleasant. I will recommend this dealership

👍

Always easy and convenient. Staff members are super helpful and polite

Interaction with Service dept was seamless. Was taken in on time; dept kept me in touch via text; discount applied (promotion received via mail).

Continued to look for problem until it was found. Ordered part covered by warranty and quickly repaired the issue. Great service.

No problems, excellent service staff in the service department.

It was great beginning to end.

My visit to the Wallingford GMC was completely hasslefree and the service was excellent communication five stars thank you

Everything went well and Chris is fantastic and very helpful

Faculty were nice, attentive and informative.

Excellent customer service

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My original visit was due to the key getting stuck in the ignition.This would happen about 5 times per week.I would have to restart the car to remove the key and was worried that I might not be able to remove it and get stuck somewhere.I brought the car in for service and told Chris it might be the steering wheel lock and if it was not to replace it.I waited two hours and was told the mechanic said it could be the key or ignition cylinder? I would try the key first as I had an extra.I was charged $200 The key was not the problem.The key continued to get stuck.The service manage Brian called me and said he would credit me on the cost of the repair for $200. On Friday 12/19/25 I brought the car back to get the ignition cylinder replaced.It would take a few hours and dealer gave me a ride home.I again asked Chris if it was the steering wheel lock causing the problem and was told no.On my return to dealer, they could not find my keys and after 15 mins the mechanic Blain told me I needed to return with the extra key to have it programed.When I returned I asked Blain if he thought the problem was corrected?He asked me what the exact problem was,He then proceeded to show me if the key got stuck to turn the steering wheel counter clockwise to release it.I asked him if that might have been the problem to start with?This is after I just paid $769 for the repair.If I was told this to begin with I might have avoided this charge.I certainly would have done this before getting the service done.I asked to speak to Brian the service manager.He started to debate this with me and I left rather than argue.Andrew Imperatore

I appreciated the video update

The car was evaluated quickly with a detailed proposal to fix all the problems. The repairs have fixed the issues that resulted from almost one hundred thousand miles of commuting.

Dropped truck off they fixed the problem. They were courteous and prompt.

friendly employees, ease of making an appointment, great communication, print out of work performed, relaxing waiting area should you decide to stay!

Great experience! Plan to be back when needed.

Courteous, clear expectations.

Service was fine and attentive.Did not reset brake minder and oil after change

Simple, easy, great customer service.

Chris is always great and helpful, service is done in a timely manner

They were fantastic to work with! Frank, my salesman, was extremely responsive, knowledgeable, and went out of his way to make sure I had all the answers I needed. He worked very hard to find the exact vehicle I was looking for - and delivered perfect. Overall, this was the best experience I have had with a car dealer in the 30 years I've been buying cards. The only critique I have would be the comparatively high fees the dealer charges. $898 - when the highest I could find in the area, the Chevy dealer on the same street in fact, was $690.

Been a customer over 30yrs. always friendly and address all of my needs

Was informed when my part was in and scheduled my appointment. Confirmed my appointment a day before. When I arrived they had all my info and went over my service

Great as always

Excellent service, took me in at a convenient time. Work was done on time.

Called for a recall and they got me in right away and when I arrived they were great to work with and called when the vehicle was done. Quick and always great to work with in the service department

It is always professional

I have a 2016 Chevy Malibu, I bought it used and after the 1st year I started noticing oil stains in my driveway and a smell like burnt oil. Brought it in and it was the head gasket. Thank God I have extended warranty. They fixed it and was good for 1 yr again I brought it in same trouble but this time when I took the oil cap off smoke would come out. They checked it out and same outcome. Head gasket. I was told this is an issue that this type of car is known for. Everyone was awesome, they helped me with a rental car and I couldn't be more pleased with their work and understanding. I felt they saw me not as a women but a customer that needed help. Thank you to all of you from the service department to the mechanic, you are appreciated.

I dropped my car off on December 5th for a scheduled recall repair. While I was there, I also raised an issue with the cooling fan, which I later learned is covered under a separate GMC recall. At the time, I was under the impression that these repairs would take a few days—not nearly a month and a half. While I was offered a rental vehicle, the situation has been entirely inconvenient. My children are home from college and are unable to use the rental due to age restrictions, which has created significant logistical stress for our family. Managing transportation without my primary vehicle for this length of time has been extremely challenging. Additionally: I continue to pay my monthly car payment I pay over $40 per month for a car cleaning service that I have not been able to use I am paying for XM Satellite Radio on a vehicle I do not have I had my daughter’s birthday gift in the car that needed to be returned, and I have now missed the return window due to the vehicle being unavailable I have remained patient, understanding, and respectful throughout this process. However, I was recently informed—again—that my car will not be ready this week and maybe next week. This is simply not acceptable. I was also told that we are not waiting on parts, which leads me to ask directly: what is causing this delay? If parts are not the issue, I am struggling to understand why these recall repairs are still not complete after nearly six weeks. At this point, I am requesting: A clear and specific explanation of what is causing the continued delay An immediate timeline for completion The return of my vehicle as soon as possible Confirmation that I will not be charged for any service related to these repairs, along with consideration for the significant inconvenience and ongoing costs I have incurred during this time I do not enjoy escalating matters or being “the squeaky wheel,” but the length of this delay is unreasonable and well outside what I was led to expect. I would like to resolve this promptly and professionally. The only reason I gave 2 stars and not 1 is that Chris has been very friendly, but there is only so long one can wait.

Excellent as usual.

Wallingford GMC is the perfect place to buy your new truck! White glove service from sales-finance-service department. Even the shuttle service is top notch. No BS with this dealership! Loving my new truck!!

Frank was excellent to work with. He was knowledgeable about the vehicle and made the entire process easy to go through. The dealership was pleasant and accommodating. I would recommend them to anyone looking for a vehicle.

I have been a patron of Wallingford GMC, located at 1122 Old North Colony Road, Wallingford, CT, for the better part of 15 years. Over that time, I have leased approximately five vehicles, brought my wife into the business—who is now on her second lease—and have referred family and friends to the dealership based on consistently positive experiences. I have always appreciated the staff, the familiarity, and the professionalism I’ve encountered during routine maintenance visits. Until now, I have never had any reason to contact upper management or corporate leadership regarding my experience. That alone should underscore the seriousness of this matter. On Thursday, January 8th, 2026, at approximately 5:30 PM, I arrived at Wallingford GMC to pick up my leased vehicle following a scheduled oil change. I informed the front desk that I was there to retrieve my vehicle from service. A sales associate escorted me to the service department to finalize the process and return my keys. The associate located my account, confirmed my name and vehicle, and handed me my keys. When I asked how much I owed for the service, he reviewed the paperwork and stated I was “all set.” Given that I have had this vehicle for over a year and am familiar with service charges, this immediately raised concern for me. I questioned him again and explicitly asked him to confirm. He reviewed the documents once more and reiterated that I did not owe anything. I pressed a third time to ensure there was no mistake before putting my wallet away. Each time, I was told the same thing. Having made a clear and repeated effort to pay, I left the dealership in good faith. I may add- this interaction should be all on camera if there are cameras in the service department. Yesterday afternoon, (Tuesday, January 13, 2026 ) I received a call from the Service Manager questioning why payment had not been made. I returned the call at 1:55 PM and calmly explained the situation in full. Rather than acknowledging the breakdown in process, his response was dismissive—stating, “yeah, the sales guys don’t really know what they are doing.” I expressed concern that such a basic function was mishandled and suggested it may be something worth addressing internally. What followed was completely unacceptable. The Service Manager became hostile, aggressive, and immediately escalated the situation by threatening to cancel my entire account for nonpayment—despite my repeated explanations that I had attempted to pay at the time of pickup and was willing to do so immediately. I was then given an ultimatum: provide a card number on the spot or have my entire account canceled. This threat was repeated verbatim when I asked for clarification. At no point was there any attempt to de-escalate, explain, or take responsibility for the dealership’s internal error. Feeling pressured and wanting to prevent further escalation, I provided my card information. The payment was processed, and the call ended abruptly with a curt “Thanks” before he hung up. The entire interaction lasted no more than five minutes, yet it permanently altered my perception of this dealership. I want to be absolutely clear: this was not a misunderstanding—it was a failure in professionalism, customer service, and leadership. Being spoken to in a threatening and demeaning manner after 15 years of loyalty, referrals, and business is deeply concerning. The severity of this interaction has caused me to question whether Wallingford GMC values long-term customers at all. Had this situation involved my wife—or any customer less comfortable advocating for themselves—the outcome could have been even more troubling. No customer should ever be coerced, threatened, or spoken to in such a manner for an issue stemming from dealership error. I do not raise this complaint lightly. However, the seriousness of this incident leaves me with no confidence moving forward unless it is acknowledged and addressed at a higher level. I am open to discussing this matter further with corporate leadership or upper management should they wish to contact me. Respectfully, Jose Flores.

Great service

They have the best service and very professional.

Everyone is very nice

thumbs up

Jeff in Sales gave me a very knowledgable hands on tour of my new Canyon. Followed up a couple days later to make sure I was satisfied with the truck and my experience with him at the dealership and if I had any questions about the truck. Very Satisfied !

Easy to schedule an appointment for the next business day, quick and reasonably priced service, the service techs were great as always.

I’ve had various types of cars and dealt with various dealerships, hands down Wallingford GMC was the easiest to drop my car off to and get constant communication/updates on the progress of my service!

I brought my car in for a scheduled service and as usual Chris Wotten, my Service advisor, did a great job getting me in and out quickly.

Work done as advertised and very efficiently. Thank you !

Always a pleasure getting service in Wallingford. I like the waiting area.

Every thing was great

Great deal and everyone there made my new truck purchase easy. I felt no pressure. Super friendly staff.

Always good service

Service as expected. No Surprises. I was able to work from the waiting room while the service was performed.

Quick, easy and pleasant

The men did a great job

Wallingford GMC always does a great job! So nice to work with people who know you and greet you like a friend.

Chris was great with feedback on what needs to be done for my next service appointment!

Great dealership. TJ Hahn was wonderful and helped me to find and get into exactly what I was looking for. Thanks so much!!!

I am very happy with my GMC Tanyon

Excellent service as usual.

Easy and smooth process start to finish. Everyone involved was extremely professional and knowledgeable. Salesperson Jeff E. was great.

Great place friendly efficient and really comfortable customer waiting area

Working with Frank was a really good experience. He made the whole process easy and straightforward, no pressure, and everything went smoothly from start to finish. He took the time to answer our questions and helped us get exactly what we were looking for. We’re very happy with our new GMC

Everything was done to satisfaction and on time.

Great experience. Knowledgeable and helpful advisor.

Professional and prepared for questions